I have lost something at the festival. Where can I inquire if it has been found?
Please contact the festival ticket office during the festival or give us a call at +49-89-38 38 50 0.
For one week after the end of the festival, lost and found items stay at the Tollwood office in the Waisenhausstr. 20, 80637 Munich. Please send us an email at [emailprotected] with a description of your property, when you’ve lost it and your contact information.
After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Implerstraße 11, 81371 Munich.
Is it allowed to bring my dog to the festival?
In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times.
It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena, New Years Eve Party).
What do the events for children cost?
The whole programme for children and adolsecent is for free.
Which age group is the children programme appropriate for?
The children programme is appropriate for children between 4 and 12 years, unless stated differently.
In summer we additionally offer a programme for adolescents (12-17 years).
I have a band. Where can I apply for a gig at Tollwood Festival?
For a gig at Tollwood Summer Festival (Andechser Zelt / Lounge) and Winter Festival (Tief-im-Wald-Bar), please send your application to Viktoria Raith (KulturKOnzept) [emailprotected].
We would like to have our company event/Christmas party at Tollwood. Who can I contact?
If you are interested in a company event or a Christmas party at Tollwood festival please contact us:
Nina Geisler
[emailprotected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de
How can I apply for a stall at the „Market of Ideas“ and when is the deadline?
You can find more information on our homepage.
I am looking for a job in gastronomy or at one of the market stalls. Who can I contact?
All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.
The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.
Does Tollwood mediate between exhibitors and buyers?
The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.
I have a food intolerance / allergy. How can I find out which food stall offers food according to my needs?
You receive this information directly at the food stall.
I am looking for an exhibitor who has been at the festival last summer. Where can I find him/her?
AtTollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.
Is it possible to use my ticket to the event as a ticket for public transportation (MVV)?
Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV. The tickets are valid on the respective day from 3 hours before admission also for the return journey by all means of transport on the MVV.
Is it possible to return tickets?
A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.
A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.
Use our Ticketbörse if you have tickets which you cannot make use of yourself.
Is there a box office and where can I find it?
The box office is located at the entrance of the tent where your event takes place.
How can I order tickets for events?
Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.
Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH
Costs: With us you only pay the stated ticket price. Dispatch is free.
Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.
Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.
Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [emailprotected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.
Where is the festival ticket office?
The festival ticket office is close to the main entrance. Tollwood-Site-Map
At the Summer Festival site, where can I park with a certificate of disability?
On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there. To avoid misuse, this will only be accepted in conjunction with an official document confirming personal details (severely disabled person’s ID card, identity card, driving licence).
Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.
The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these parking spaces are occupied, the vehicle has to be parked at the parking area of the Olympia Park (Parkharfe Olympiastadion).
Where are parking spots at the winter festival grounds for people with a certificate of disability?
At the Theresienwiese there are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.
Where can I park? (Summer)
There are no parking spaces at the Summer Festival. Tollwood asks his visitors to take public tranportation or the bike to the festival.
Information on how to get to the Summer Festival via public transport here.
An overview of the Park & Ride lots in Munich can be found here.
Where can I park? (Winter)
At the Winter Festival, a limited number of chargeable parking spots for passenger cars are available at the Theresienwiese. The parking spot is operated by the Bayerischen Roten Kreuz.
Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.
Information on arrival by public transportation for each festival at “How to get to Tollwood“.
Could you please send me the current festival programme?
Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.
If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.
Is there an ATM on the festival grounds?
Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.
Is there an entrance fee for the festival?
The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.
What is the "Market of Ideas"?
The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.
Can I buy tickets via ticket providers or resale platforms?
Please buy your tickets via Tollwood (ticket hotline: +49-89-38 38 50 0 or [emailprotected]) or our official ticket partners (München Ticket and Eventim).
Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.
Where do the performances take place?
In winter, performances take place at the performance stage or at the entrance area.
In summer, performances take place at the Amphitheatre or at other venues on the festival grounds.
Walk-Acts move all over the festival grounds.
More information in the Tollwood magazine. The admission is free. Reservations are not possible. The current site map of the Tollwood festival grounds will be available two months before the start of the festival [>>].
How do I find the Walk-Acts?
Walk-Acts are free of charge – you receive information on start and position of the groups at the box office/information desk at the main entrance of the festival.
